Articles

Section description:

How to Access and Download Itemized Call Data (CDRs)
Resolving Unobtainable Number Issue for +34 911 147 423
Handling Closed Case Updates and Confirming RFO Scope (CityNumbers)
How to Handle Supplier/Carrier Port-Out Notifications for Numbers Not Found in Number Manager Portal
Inbound Calls Not Diverting and Message “we can’t take your call” (CityNumbers) — Check for Service Suspension Due to Overdue Invoices
Inbound Call Fails with “Number Not Recognised” on a CityNumbers Service Number (Billing Suspension)
Submitting a Support Request When No Technical Details Are Provided
Invoice Paid but Still Overdue / Service Suspended in CityNumbers (Payment Reconciliation Required)
Paying CityNumbers Invoices When the Saved Credit Card Has Expired
Inbound Calls Return “Number is not recognised or out of order” on CityNumbers DIDs (Account Suspension)
Inbound Call Diversion Not Routing as Expected When a Number Is Suspended for Non-Payment
Inbound Toll-Free Calls Fail with “Failed To Connect” Due to Billing Suspension (CityNumbers)
CityNumbers Number Cancellation: Automated Flow Shows “0 Numbers” When the Number Is Already Ceased or Not Owned
Ireland Toll-Free Inbound Calls Fail with “Number Dialled Is Not Available” (SIP 404 to UK Termination)
Enabling Direct Debit for Future Invoices When the Invoice Payment Link Errors